Refunds will be provided based on the service definitions on the specific service selected at a payment, please review your service definition.
All refund claims must be made by email - the following information is required:
1. Your emover consignment number
2. Collection address and date
3. Details of the failure of service
Please note that refunds can’t be processed for any consequential loss.
Should a refund be appropriate, it shall be made back onto the card or payment method originally used to book the transaction – refunds can only be processed to the contracted party who booked the order.
Refunds will take between seven (7) and ten (10) days to process as all refunds have to undergo a process to ensure that no collection took place.
Refunds are not available for cancellation of service.
For an additional £12 + vat, we can provide an empty pallet on collection.
emover.co.uk is a subsidiary of a large family owned distribution company which gives us the ability to handle loads of almost any size and frequency.
for help and assistance with our service (and website) you may wish to read our FAQ area...
