Delivery

When your goods are delivered, the person responsible for accepting and signing for the goods should make a brief examination of the pallet to ensure there is no damage to the goods. If any shortage or damage is apparent or suspected, the delivery note should be endorsed accordingly. Insurance companies will not consider a claim for damage or loss when a “clean” or “clear” proof of delivery is produced. A signature with the words unchecked is not accepted by insurance companies either.

Collection & delivery vehicles carry pallet trucks and the vehicles are fitted with tail lifts. The driver will move the pallet onto the tail lift of the vehicle using the pallet truck and ensure your pallet is safely placed in the vehicle. The Maximum weight the tail lift can carry is 1000kg. To be able to use the pallet truck effectively the surface must be flat and constructed of either concrete or tarmac. Drivers will always endeavour to deliver goods to a desired location at the delivery point but in some cases we may only be able to deliver the goods to the boundary of the property. It will then be the receivers’ responsibility to move the goods in to the property. Drivers are unable to move goods using a pallet truck on a gravel drive.

Restricted access is so often a problem we face if we are not informed prior to collection or delivery. This is why when booking the collection or delivery we ask for any additional information that you think may assist with the delivery or collection. By following these procedures it ensures an efficient collection and delivery .This is also important as you may face re collection or re delivery charges if the drivers arrive to find no one in or the road is too small to access their vehicle.